We value your privacy and are committed to protecting the personal information we handle. This Privacy Policy outlines our general practices for managing and safeguarding personal data, including our compliance with the Privacy Act 1988 and the Australian Privacy Principles.

This Policy provides an overview of how we handle your personal information. "Personal information" refers to data or opinions about an individual who can be identified or is reasonably identifiable. In certain situations, other policies might take precedence over this Privacy Policy.

For instance, if we collect personal information from you for a specific purpose, we will handle it according to that purpose.

While this Policy covers most of the personal information we manage, it might not address every detail. For further information about our handling of your personal data, please contact us.

Exemptions

We do not have general exemptions under the Act for our activities.

How We Collect, Hold, and Use Personal Information

Collection

We typically collect personal information while providing our products and services. We gather information directly from you unless it is impractical to do so and will only collect what is necessary for our operations.

Information we may collect includes:

- Your name, address, email, and phone number.

- If you join us as a care provider, additional details such as your classification, specialty, current employment, CV or resume information, and referee details.

- Any other personal information you voluntarily provide.

We may collect this information when:

- You contact us or submit an inquiry (e.g., through our website or by phone).

- You apply for employment or join us as a care provider.

- We interact with suppliers, service providers, or other businesses and collect incidental information.

We generally do not collect or retain sensitive information, including health data, unless we have consent as required by the Act.

We will inform you of the purpose for collecting personal information, the types of organizations to which it might be disclosed, and whether it will be shared with overseas recipients. If you do not provide requested information, there may be consequences, such as our inability to process your request.

If you provide us with another individual’s personal information (e.g., a referee), please inform them about the disclosure and its purpose.

Use

We will use your personal information only for the purpose it was collected and related purposes within your reasonable expectations.

Common uses of personal information include:

- Providing our nursing, care, and healthcare placement services.

- Responding to your inquiries, fulfilling requests, or providing requested information.

- Sending you information about our products or services that may interest you.

- Seeking feedback and conducting market research.

- Engaging in other activities as required or permitted by law.

We may use personal information for marketing and promotional purposes. You can opt out of these communications by contacting us or using the opt-out function provided. If you do not opt out, you consent to receiving such communications. Opting out has no other consequences, and you can rejoin our marketing list later if desired. For any use beyond the stated purposes, we will seek your consent unless legally permitted to proceed without it.

Storage

We will take reasonable measures to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. Our computer network is secured with protective features and procedures.

We regularly monitor our practices and systems to ensure security and implement improvements. We will destroy or de-identify personal information when it is no longer needed, where permitted by law.

Access and Correction

You may request access to or correction of your personal information by contacting us. We may refuse access or amendment if legally entitled or required, and will provide reasons for refusal and options for lodging a complaint. We may charge a fee for access, but not for making a request.

Requests for access may be fulfilled in various ways, and we may require specific procedures to ensure the integrity and security of the information. We aim to keep your personal information accurate, up-to-date, and complete.

Disclosure

We will disclose personal information only for the purpose it was collected and related purposes within your reasonable expectations. Disclosures may include:

- Contractors or subcontractors providing services to us.

- Hospitals or healthcare providers contracting for your services, if you are a care provider.

- References named in your employment or care provider application.

We do not typically disclose personal information to overseas recipients.

Online Privacy

This section covers how we handle personal information online, including through our website and email communications. We collect information if you send us an email or complete an online form.

Automatic Server Logs

Our servers collect details like your IP address, operating system, browser software, and data accessed. This information is used for statistical analysis and system administration and is not disclosed to other parties.

Cookies

We use cookies to identify your computer and enhance your website experience. You can configure your browser to disable cookies if you prefer. We do not use cookies to track individuals specifically.

Email and Messages

If you provide personal information via email or our online application, we use it to respond to your message and provide requested information. We will not use or disclose this information for other purposes without your consent.

Storage and Transmission Online

We cannot guarantee the privacy and security of information transmitted online unless specifically protected (e.g., by encryption). We will take reasonable steps to protect your information from unauthorized access or misuse.

Other Online Services

Links to or from our online services to other services are not covered by this Privacy Policy. We are not responsible for the privacy practices of other services and do not endorse them.

Data Breach

In the event of a data breach, we will investigate and assess any potential harm. We will comply with the Act’s notification requirements and inform affected individuals and the Office of the Australian Information Commissioner (OAIC) if necessary. Contact us if you suspect a data breach.

Changes

We may update this Privacy Policy at any time and will publish the current version on our website. You can obtain a copy of the Policy from our website or by contacting us.

Complaints

If you believe your privacy has been breached, contact us to discuss your concerns. We will address your complaint and escalate it if necessary. If unresolved, you may contact the Office of the Australian Information Commissioner at http://www.oaic.gov.au.

Further Information

For more details on how we manage your personal information, please contact us.

Contact Information

Next Force

Phone: 04500-000-77

Email: team@nextforce.com.au